About our privacy policy

Anisana bvba cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Anisana bvba. The effective date for the validity of these conditions is 20/08/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online Store Software

Our web store is developed with Shopify software. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored.

web hosting

We purchase web hosting services from shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is obliged to maintain confidentiality under the agreement.

Email and mailing lists

MailChimp

Our website uses MailChimp, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through MailChimp's servers. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

Office365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.

Payment Processors

We use the Stripe platform to handle (part of) the payments in our webshop. Stripe processes your name, address and residence details and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. Stripe will share personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment request (credit facility). All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Stripe's services for which they engage third parties. Stripe does not store your data for longer than permitted by law.

Shipping and logistics

When you place an order with us, it is our job to have your package delivered to you. We use the services of bPost and other appropriate courier services to carry out the deliveries. If it is possible for us to deliver your order ourselves, we will also do so. It is therefore necessary that we share your name, address and residence details with courier services. This data is only used for the purpose of executing the agreement. In the event that our courier services engage subcontractors, our courier services will also make your data available to these parties.

Purpose of the data processing

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In some cases, Anisana bvba can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.

Your rights

Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data to the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of Anisana bvba. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Adwords Remarketing Pixel

This website uses Google's retargeting options. This makes it possible to target visitors to our website who have previously shown interest with advertisements tailored to the person and their interests in the Google search engine and the Google Network. This takes place on the basis of a cookie, which does not store personal data, but does store previous use on the website. This cookie is stored on your computer or mobile phone. More information about how Google handles your data can be found here . You can unsubscribe from the Google cookie here .

Facebook Pixel

This website uses a Facebook Pixel, an analysis tool from Facebook. This tool helps us to analyze the website, with which we can improve the Facebook experience of our users. The information generated by this cookie is sent and stored on Facebook's servers. Facebook uses this data to make bulk reports on the site usage of all users, not with your IP address. The cookie only stores information such as: which Facebook users visit the website, which pages these users visit, etc. This pixel also tracks the behavior of users after seeing or clicking a Facebook ad. In this way, Facebook evaluates the effectiveness of advertisements. Thanks to the pixel, it is also possible for us to show website visitors an advertisement on the Facebook platform. The data obtained is anonymous to us and does not provide us with any further information about the identity of you as a user. However, the data is stored by Facebook and processed in such a way that it is possible to link it to a specific user profile. Facebook can therefore use the data for its own advertising purposes, in accordance with Facebook's privacy policy .

Our website includes buttons to promote (like) or share articles on social networks such as Facebook and Twitter. These buttons work by means of pieces of code that come from Facebook and Twitter themselves. Cookies are placed through this code. We have no influence on that. If you want to read more, view the privacy statement of Facebook or Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.

Privacy Policy Changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details

Anisana bvba

Oostkerkestraat 6 8340 Damme Belgium T +32 472 76 75 25 E office@anisana.be

Contact

Sandy Vantorre